Return and Refund Policy

Last Updated: October 15, 2026

At BeauteVerte, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of delivery, provided that:

• The product is unused and in its original condition.

• The product is returned with its original packaging and included accessories.

• Proof of purchase or an order number is provided.

For hygiene, safety, or other legitimate reasons, certain products may be ineligible for return where permitted by applicable law. This does not affect any mandatory consumer rights.

2. How to Request a Return

Before sending any item back, please contact our customer support team at contact@beauteverte.com.

Include the following information:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photos, if the product arrived damaged or defective.

Our team will review your request and provide return instructions.

Please do not send a return before receiving confirmation from our support team.

3. Return Shipping Address

Approved returns should be sent to the following address, subject to confirmation from our support team:

BeauteVerte Returns
1330 West Fulton Street, 5th Floor
Chicago, IL 60607
United States

Please contact us before shipping your return to confirm that this address is authorized to receive your package.

4. Return Shipping Costs

Unless otherwise required by law or agreed by our support team:

• Customers are responsible for return shipping costs for unwanted items or changes of mind.

• If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

• Original shipping charges, if any, may be non-refundable where permitted by law.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Any refund timing required by applicable law will take precedence over this estimate.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact contact@beauteverte.us as soon as possible.

Please provide your order number and clear photos of the item and packaging where appropriate. We will review the issue and work with you toward an appropriate resolution, including a replacement or refund where applicable.

7. Exchanges

If you wish to exchange an item, contact our support team before returning it. Exchanges are subject to product availability and applicable consumer protection laws.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If an order cannot be canceled, you may request a return in accordance with this policy and applicable law.

9. Non-Returnable Items

Certain items may not be eligible for return, including products that have been used or damaged after delivery through customer misuse, where exclusion is permitted by law.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

10. Contact Information

For return, refund, or exchange assistance, please contact:

Store: BeauteVerte
Email: contact@beauteverte.com
Phone: +1 (866) 693-9766
Website: https://beauteverte.us

Thank you for shopping with BeauteVerte. We appreciate your business and are here to help.